FAQs

 

How do I pay for my order?

We accept Visa and Mastercard through Maya and bank deposits through Banco De Oro (BDO). For bank deposits, account information will be sent to you via e-mail after you have placed your order.

How can I cancel my order?

If your order has not been shipped yet, you can cancel by calling us at (02) 8234-2827. Once your order has been shipped, it cannot be canceled.

How much is shipping?

We charge ₱100 to ₱200 for same day shipping to Metro Manila and ₱150 for standard shipping to Luzon, Visayas and Mindanao.

How do you ship orders?

We use established and reputable private couriers to deliver orders to our customers. Tracking information will be sent to you via email upon shipment.

You may also pick up at our office at Unit 1504, Tycoon Centre, Pearl Drive, Ortigas Center, Pasig City.

How quickly will I receive my order?

For Metro Manila orders, if payment is received by 2:00 PM, you can expect to receive your order the same day. If payment is received after 2:00 PM, you can expect to receive your order the next business day.

For provincial orders, after payment has been received, you can expect to receive your order within 2 to 5 business days.

What is your return policy?

For safety and hygiene reasons, we only allow returns of DEFECTIVE or INCORRECT items within three (3) business days of receipt. Send us an e-mail at orders@muramed.com to report the defective or incorrect item. DO NOT ship us the product until you have received confirmation from us. We will ship the replacement once your request has been approved and the defective or incorrect item has been shipped back to us. Kindly scan and email us a copy of the proof of shipping for faster processing. We will pay for the return shipping.

Do you ship outside the Philippines?

No, we currently only serve customers in the Philippines.

Can I track my order?

Once your item has shipped, tracking information will be sent to you via email.

Do you require prescriptions for prescription drugs?

Yes, we are required by law to only dispense prescription drugs upon presentation of a valid prescription. You may send us your prescription electronically through e-mail or mobile apps such as Viber and Whatsapp. You may also mail or bring your prescription to our office at Unit 1504, Tycoon Centre, Pearl Drive, Ortigas Center, Pasig City.

Over-the-counter (OTC) drugs, vitamins and supplements can be purchased without prescriptions.

Are you Food and Drug Administration (FDA) registered?

Yes, we are FDA registered and we only sell FDA approved products.